Frequently Asked Questions

Ask us anything. If you have a question that is not on the list below, please contact us at


What is Hydroxyapatite?
Hydroxyapatite (HA) is a natural mineral that makes up 97% of your tooth enamel and 60% of your bones. You have pounds of this stuff in your body and it’s floating around in your mouth as you read this. A revolution in oral care, HA has become standard in Japan (they get all the good stuff first!), and is increasingly being used in Europe due to its safety and effectiveness. There is research that shows it is as good or better at remineralizing your teeth than fluoride. Don’t believe us? Check out the studies on our ingredients page!
What makes RiseWell toothpastes different than other natural toothpastes?
Most natural toothpastes don’t include any ingredients that remineralize your enamel the way that fluoride does in traditional toothpaste. We use all natural hydroxyapatite which has been shown in studies to remineralize your enamel as well as, or even better than, fluoride!
Is RiseWell recommended by dentists?
Yes. In fact, we have built a Scientific Council comprised of some of the leading Dentists and Doctors in the United States. They are here to help us make sure we have the best and most scientifically-backed products possible, and remain on the leading edge of dental products.
Does RiseWell help whiten teeth?
Yes. hydroxyapatite has natural whitening properties. Our natural toothpaste whitens without the use of harsh peroxides that strip enamel and cause sensitivity!
When is the best time to brush your teeth each day?
We recommend brushing 2 to 3 times per day about 30 minutes after meal time.
Are RiseWell products allergen friendly?
Our manufacturing facility contains products with shea nut butter, macadamia nut, sunflower, and coconut oil. However, we have an allergy segregation protocol that isolates known allergens and prevents cross contamination. Our products are NOT made in the same facility as products containing peanut or peanut bi-products, eggs, dairy or flax. We are also 100% vegan and gluten free. Have a specific allergy you have a question about? Email us at
Are RiseWell toothpastes travel friendly?
Our full size tube is over the travel size limit because we didn’t want to skimp on how much we give you. We do, however, sell a travel kit that is TSA approved with our fluoride free toothpaste!
Are your products made in the USA?
All of our manufacturing facilities are in the United States, except for our Teflon Free Floss, which is made in Italy.
What is the shelf life of RiseWell products?
RiseWell’s products have a 2-year shelf life.
What color should the Kids Natural Toothpaste be?
Our Natural Kids Toothpaste is flavored with Vanilla Planifolia Fruit which gives the toothpaste a slight tan color and also its yummy cake batter flavor.
What color should the Balancing Mouthwash be?
Our Balancing Mouthwash may sometimes have a slight yellow tint because of the all natural ingredients and the lack of artificial dyes.
Are RiseWell products safe for all types of dental conditions?
RiseWell makes products that everyone can feel comfortable using. Our products are safe for braces, invisalign, veneers, fillings, crowns and implants.
I have sensitive teeth, can I use RiseWell toothpaste?
Absolutely! Hydroxyapatite has natural anti-sensitivity properties.
Does RiseWell toothpaste help overall health?
Yes! Overall health starts in the mouth, and our products are packed with ingredients that promote healthy teeth, sooth gums, reduce inflammation, and control bad bacteria.
Are RiseWell products free from harmful ingredients?
RiseWell ingredients are naturally effective, 100% safe to swallow, SLS free, paraben free, and propylene glycol free.
Are RiseWell products made responsibly?
Yes, all of our natural oral care products are made to be gluten-free and vegan and neither we, nor our suppliers test on animals.
Is RiseWell made with parabens?
No. All RiseWell products are made without parabens.
Are RiseWell products Cruelty Free?
Yes, RiseWell is a cruelty-free company. We never test on animals.
Are RiseWell products Gluten free and Vegan?
Yes, RiseWell products are gluten free and vegan.
How long does one tube of RiseWell toothpaste last?
One 4 oz. tube should last the average user 2 to three months if used twice daily.
How is the Mineral toothpaste different from the Kids toothpaste?
The Mineral and Kids toothpaste have the same formula and Hydroxyapatite concentration, just a different flavor. So kids and adults can use both flavors and get the same benefits.


How do RiseWell subscriptions work?
To create a subscription, select “Subscribe & Save” instead of “One Time Purchase” when adding RiseWell to your cart. You can also add directly into your subscription box on the Subscription page (hot link to subscription page). Subscriptions will renew every month by default. You may pause, cancel, or change the frequency of your subscription at any time by logging into your account here.
I can’t login to my account to access my subscription?
Go to Select “Create Account” and follow the instructions. If you need further help, we've got you! Email us at, and we'll help you out.
Can I modify the frequency of my subscription?
Yes, you can modify the frequency with which your subscription renews by logging into your account and clicking “EDIT” next to the line “Ships every 1 Month.”
Do I have to sign up for a subscription?
No, you can select “One Time Purchase” when adding RiseWell to your cart.
How do I change the products in my subscription?
Step 1: Log into your account, and go to "Manage my subscriptions"
Step 2: Pause the current product.
Step 3: Click "Add product"
Step 4: Select your new products, desired quantity, shipping frequency, shipping address and when you'd like the next order to occur. Complete the process by clicking "Add product".

Account Orders & Shipping

Where does RiseWell Ship?
We ship throughout the USA (50 states + territories) and Canada.
Which carrier does RiseWell use to ship my order?
We rely on technology to make the best choice to ship your order. Our system will pick the best carrier and service according to the shipping method selected to get your shipment to you as fast as we can. Some of the carriers we use are DHL, Fedex, USPS and UPS.
When can I expect to receive my RiseWell order?
Typically, we fulfill orders within 3 to 5 business days. Standard domestic shipping is usually 4 to 7 business days unless otherwise indicated at checkout (typically extended during peak holiday seasons).
How do I track my order?
You will automatically receive a tracking link by email when your order ships from our warehouse. Please note it can take 24-48 hours for the tracking number to update. It will be emailed to the email address used for your order. If you cannot find any notification emails in your regular inbox, we recommend doing a quick check of your spam folder before reaching out to or contacting us via chat (9am-6pm EST, 7 days a week).
Does RiseWell ship to PO Boxes?
Yes, as long as your order has a US and/or Canadian address, we should be able to get RiseWell products right at your door.
Does RiseWell offer Free Shipping?
Yes, we offer free shipping on US orders only with a cart value of $40 and above.
How do I edit my shipping address?
If you notice an error on your shipping address after your order has been placed, please email us at with “Urgent - Address change” in the subject line. We will help you out. Make sure to include the correct address on the email, so we are able to send your order to the right place. (No need to email multiple times–even if the order ships out to the original address used. We’ve got your back.)
What is your return policy?
We love the products that we make and think you will, too. If you don’t, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund. Orders meant for resale or with more than 10 items cannot be returned and/or exchanged.


Are RiseWell products safe?
Yes. RiseWell products meet all FDA requirements and are manufactured in facilities that meet the FDA’s Current Good Manufacturing Practices (CGMPs).
How soon can my kids start using RiseWell products?
There are no age restrictions to start using RiseWell products. In fact, we recommend little ones to start using our natural toothpaste as soon as their first tooth erupts. Baby teeth need hydroxyapatite, too! And don’t worry about spitting, hydroxyapatite is completely safe to be ingested!
Is it safe to swallow toothpaste?
Our products are safe to eat, though we don’t recommend it. There are no poisons in our products, so you won’t find a warning label on our fluoride free toothpastes like you would on traditional toothpastes.
Are RiseWell products safe to use while pregnant?
Yes, our products are absolutely safe for pregnancy and for people of all ages!
Are RiseWell products BPA free?
Yes, RiseWell products and packaging are BPA-free.
Are there RiseWell products that are safe for children?
Yes, all RiseWell oral care products are perfectly safe for children. In fact, you don't have to worry if they swallow some of the natural toothpaste, unlike fluoride toothpastes. We think our products are perfect for a growing family. We even make a toothpaste safe for kids that tastes like cake batter!
Can adults use the Kids toothpaste?
While we do have a regular fluoride free toothpaste, we also have an all natural kid’s toothpaste that is safe for adults to use as well. The best part is that it tastes just like cake batter!